Returns Policy

Your satisfaction matters to us.If something isn’t quite right with your order, our team is here to help. Our returns process follows clear eligibility guidelines and is fully aligned with Australian Consumer Law (ACCC). Please read the information below carefully to confirm your return qualifies.

Change-of-mind returns are issued as store credit.

Refunds are available for items that are faulty or supplied incorrectly, in accordance with Australian Consumer Law.

Requests for change-of-mind returns must be submitted within 30 days of purchase.

If you have received a faulty or incorrect item, please get in touch with our team before lodging your return so we can assist you promptly.
START A RETURN (AU ONLY) REQUEST A RETURN (WORLDWIDE)
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1. Request a return

Start your return through our portal within 30 days of delivery.

2. Pack your item

Use the original packaging box if possible. Print your prepaid label.

3. Ship it back

Drop off at any Australia Post location. Refund processed within 5 business days.
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To be eligible for a return, your item must:

  • 1.

    Be unused and in the same condition that you received it

  • 2.

    All tags still attached

  • 3.

    Be returned within 30 days of purchase

  • 4.

    Include proof of purchase or receipt

Frequently asked questions

What is the return policy?

Your satisfaction matters to us. If something isn’t quite right with your order, our team is here to help. All returns follow clear eligibility guidelines and are fully aligned with Australian Consumer Law (ACCC).
Do you accept change-of-mind returns?

Yes. Change-of-mind returns are accepted and issued as store credit, provided the return request is submitted within 30 days of purchase and the item meets our return conditions.
Can I receive a refund instead of store credit?

Refunds are available only for items that are faulty or supplied incorrectly, in line with Australian Consumer Law. Change-of-mind returns are issued as store credit only.
What if my item arrives faulty or incorrect?

If you’ve received a faulty or incorrect item, please contact our team before lodging a return. We’ll assist you promptly and work with you to resolve the issue as smoothly as possible.
How long do I have to request a return?

Change-of-mind return requests must be submitted within 30 days of purchase. Faulty or incorrect items should be reported as soon as possible after delivery.
How do I start a return?

Simply reach out to our customer care team with your order number and a brief description of the issue. We’ll guide you through the next steps and ensure everything is handled with care.